Simply browse our shop, add products to your cart, and proceed to checkout. You’ll need to verify your age and provide delivery details before completing your purchase. Payment is taken securely at the time of ordering.

We accept all major credit and debit cards, processed securely through our payment provider. We do not store your card details. If you have questions about payment options for large trade orders, please contact us directly.

If you need to amend or cancel your order, please contact us as soon as possible at chaz@thegeorgianimport.co or call +44 7772 424264. We’ll do our best to accommodate changes before your order is despatched. Once an order has been shipped it cannot be cancelled, but you may return it under our returns policy.

Yes — we have a dedicated trade programme for restaurants, hotels, bars, retailers, and venue operators. Trade accounts offer volume-based pricing and flexible ordering. Visit our Trade page to apply or find out more.

Delivery is charged as follows:

• Single parcel (up to 25kg) via UPS — £15
• Each additional parcel (up to 25kg each) — £10 per parcel
• Pallet delivery — £70–£95 in England, £95–£230 in Scotland
• Free delivery on orders over £1,500 within England

For full details visit our Delivery Information page.

Yes — we offer free delivery on all orders over £1,500 delivered within England. This applies to both standard parcel and pallet deliveries. Unfortunately free delivery does not currently extend to Scotland or other regions.

Standard parcel deliveries are handled by UPS. For larger orders requiring pallet transportation we use Pallet Network Delivery Services.

Yes, we deliver to Scotland. Standard parcel delivery rates apply. For pallet deliveries to Scotland, the cost ranges from £95 to £230 depending on your specific postcode. Please note that free delivery (orders over £1,500) applies to England only.

All alcohol deliveries require a signature from a person aged 18 or over. If nobody is available, our courier will leave a calling card and either attempt redelivery or hold the parcel at a local depot for collection. Please note that we operate a Challenge 25 policy — valid photographic ID may be requested at the door.

Please contact us within 48 hours of receiving your order at chaz@thegeorgianimport.co with photographs of the damage. We’ll arrange a replacement or refund as quickly as possible.

All of our products are imported directly from Georgia — one of the world’s oldest wine-producing regions with over 8,000 years of winemaking heritage. We source directly from producers who use traditional methods, including the ancient qvevri clay vessel fermentation technique which is UNESCO-protected.

Qvevri (also spelled kvevri) are large clay vessels buried underground, traditionally used in Georgia to ferment and store wine. The grapes — including skins, seeds, and sometimes stems — are placed inside and left to ferment naturally. This ancient method, dating back thousands of years, produces distinctive amber or “orange” wines with complex flavour profiles. The qvevri winemaking tradition is recognised by UNESCO as an Intangible Cultural Heritage.

Yes — we stock a selection of certified organic wines and natural fermentation products within our range. You can find these in the Organic & Natural category in our shop.

Many of the products we stock are available exclusively through The Georgian Import Co in the UK, thanks to our direct relationships with Georgian producers. This means our customers can offer or enjoy something genuinely unique that cannot be found elsewhere on the British market.

Under the Consumer Contracts Regulations 2013, you have the right to return goods within 14 days of receipt, provided they are unopened and in their original condition. Due to alcohol licensing laws, we cannot accept returns of opened or partially consumed products unless they are faulty. Please contact us to arrange a return before sending anything back.

Once we receive your returned goods and confirm they meet our return conditions, we will process your refund within 14 days back to your original payment method. For full details please see our Returns Policy.

If a product is faulty or not as described, your statutory rights under the Consumer Rights Act 2015 fully apply. Contact us within 30 days for a full refund, or within 6 months for a repair, replacement, or partial refund. We will cover any collection costs for faulty goods.

It is a legal requirement in the UK that alcohol is only sold to persons aged 18 or over. We are required to verify the age of all visitors and customers before any products can be browsed or purchased. This is to comply with the Licensing Act 2003 and to protect young people.

If you didn’t select “Remember me on this device” during age verification, your confirmation is stored only for the current browser session and will reset when you close your browser. This is intentional — it protects against children accessing the site on shared or family devices. If you are the sole user of your device, simply tick the “Remember me” box to stay verified for 90 days.

We operate a Challenge 25 policy. If you appear to be under 25, our delivery partner may ask for one of the following forms of valid photographic ID:

• UK or international passport
• UK driving licence (full or provisional)
• PASS-accredited proof of age card
• HM Forces ID card
• National identity card

Expired documents or photocopies will not be accepted.

Under UK GDPR you have the right to request deletion of your personal data at any time. Simply email chaz@thegeorgianimport.co with your name and the email address associated with your account and we will process your request within 30 days. You can also find the request link on our Privacy Policy page.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email, or by emailing chaz@thegeorgianimport.co with the subject “Unsubscribe”. We will remove you from our mailing list promptly.

Yes. All payments are processed through a PCI-DSS compliant third-party payment provider. We never store your full card details on our systems. Our website uses SSL encryption for all data transmissions.